Last Updated: Wednesday, February 18, 2026

At TrendsBeast, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You may request a return or replacement if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The item is significantly different from the description

To be eligible for a return:

  • The request must be submitted within 7 days of delivery
  • The item must be unused and in its original condition
  • The item must be in the original packaging when possible

We may request photos or videos to verify the issue before approving a return or refund.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as Final Sale
  • Gift cards or digital products (if applicable)
  • Personal care or hygiene items that have been opened
  • Items damaged due to misuse or improper handling

3. Order Cancellation

Orders may be cancelled within 12 hours of placing the order.

After 12 hours:

  • Orders may already be processed or shipped
  • Cancellation may not be possible

If you need to cancel an order, please contact us as soon as possible.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery
  2. Provide:
    • Your order number
    • Clear photos or videos of the issue
    • A brief description of the problem

Once verified, we will offer one of the following:

  • Replacement item (if available)
  • Full or partial refund
  • Store credit (in some cases)

5. Returns for Change of Mind

Because many of our products are shipped directly from fulfillment partners, we generally do not accept returns for change of mind, wrong size, or personal preference unless otherwise stated on the product page.

Please review product descriptions, specifications, and sizing information carefully before placing an order.

6. Return Process

If your return is approved:

  1. We will provide return instructions and the return address.
  2. Securely package the item.
  3. Ship the item using a trackable shipping service.

Important:

  • Do not return items without contacting us first.
  • Unauthorized returns may not be accepted.

7. Return Shipping Costs

Return shipping responsibility depends on the reason:

If the error is ours (damaged, defective, or incorrect item):

  • We will cover the return or replacement cost.

If the return is requested for other reasons (if approved):

  • The customer may be responsible for return shipping costs.

Shipping fees are non-refundable unless the return is due to our error.

8. Refund Processing

Once we receive and inspect the returned item:

  • Refunds are processed within 3–7 business days
  • Refunds are issued to the original payment method

Please note:

  • It may take additional time for your bank or payment provider to process the refund.

9. Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your payment provider

If you still have not received your refund after these steps, please contact us.

10. Lost Packages

If a package is confirmed lost in transit by the carrier, we will:

  • Send a replacement, or
  • Issue a refund

Investigation times may vary depending on the shipping carrier.

11. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team with your order details.

12. Chargebacks and Disputes

We encourage customers to contact us first before opening a dispute or chargeback. Most issues can be resolved quickly through our support team.

Opening a chargeback without contacting us may delay resolution.

13. Processing Time for Replacements

Replacement orders typically:

  • Process within 2–5 business days
  • Follow standard shipping timelines

You will receive tracking information once the replacement ships.

14. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@trendsbeast.com
Response Time: Within 24–48 business hours (business days)

Please include:

  • Your order number
  • The email used to place the order
  • Photos or videos if reporting an issue

15. Policy Updates

We reserve the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with the updated date.

Thank you for shopping with TrendsBeast. We appreciate your trust and are committed to providing a reliable and transparent shopping experience.

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